Privacy Policy
At Nutrition and Health Coaching, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your personal information in line with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. Who We Are
Stephanie, a Registered Nutritionist and Health Coach, operates this website and provides personalised nutrition and health coaching services. If you have any questions regarding this Privacy Policy, please contact us at stephnutritionandhealthcoach@gmail.com.
2. What Personal Data We Collect
We collect and process the following personal data to provide our services effectively:
Identity Information: Name, date of birth, and gender.
Contact Information: Email address and phone number.
Health Information: Relevant health and medical data you provide to tailor the coaching service to your needs.
Payment Information: Billing details and transaction history.
Website Usage Information: Information is collected automatically through cookies and similar tracking technologies, such as IP addresses, browser types, pages viewed, and interactions with our website.
Cookies and Tracking Technologies:
Necessary Cookies: These cookies are essential for the website to function properly (e.g., enabling secure login).
Functional Cookies: These cookies allow the website to remember your preferences (e.g., language settings).
Analytical/Performance Cookies: These cookies help us analyze how visitors use the website to improve performance (e.g., by tracking page load times).
Marketing Cookies: With your explicit consent, we may use these cookies to show you targeted advertising or promotions.
We use cookies to enhance your browsing experience, provide personalized content, and analyze website traffic. For non-essential cookies (e.g., analytical and marketing cookies), we will seek your explicit consent via a cookie consent banner when you first visit the website. You can adjust your cookie preferences at any time through the website’s cookie settings.
3. How We Use Your Personal Data
We will use your personal data for the following purposes:
Service Provision: To provide personalised nutrition and health coaching, including tailoring advice to your specific health needs and goals.
Health Data: As health data is classified as special category data under the UK GDPR, we will process this information only with your explicit consent. You will be asked to provide active consent (e.g., by signing a consent form or selecting a checkbox) before any health-related information is collected or processed.
Communication: To send you service updates, session reminders, or respond to your inquiries. This may include sending you important service-related notifications that are necessary for the performance of the contract.
Legal and Compliance: To comply with legal obligations and resolve any disputes, enforce agreements, or defend legal claims. For instance, we may need to retain your data to comply with tax or accounting requirements.
Marketing: With your explicit opt-in consent, we may send you newsletters, updates, or promotional offers related to our services. You will only receive marketing communications if you have actively chosen to opt-in.
You can withdraw your consent for marketing at any time by:
Clicking the unsubscribe link in any email we send.
Contacting us directly at stephnutritionandhealthcoach@gmail.com.
We will always respect your preferences regarding the use of your personal data for marketing purposes.
4. Legal Basis for Processing
We process your data based on the following legal grounds:
Contractual Necessity: We collect and process data to provide the services you have requested (e.g., coaching).
Consent: Where we require your consent (e.g., for marketing communications), you will have the opportunity to opt-in, and you may withdraw this consent at any time.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interest: For activities necessary to operate the business, such as improving services and ensuring website security.
5. Data Sharing
We will not share your personal data with third parties unless:
You have given us explicit consent to do so.
It is necessary for fulfilling our service (e.g., secure payment processing).
We are required by law to share the information.
We work with trusted third-party service providers, such as website hosting and payment providers, who help facilitate our services. Any third parties handling your data are required to comply with data protection laws and ensure your data is safeguarded.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements. You may request to delete your personal information at any time by contacting us.
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccuracies in your personal data.
Right to Erasure: You can request the deletion of your personal data in certain circumstances.
Right to Restrict Processing: You can request we limit the way we process your data.
Right to Data Portability: You can request your personal data be transferred to another service provider.
Right to Object: You can object to how your data is processed under certain conditions, such as for direct marketing.
Right to Withdraw Consent: If you have given consent for processing, you can withdraw it at any time.
If you wish to exercise any of these rights, please contact us at stephnutritionandhealthcoach@gmail.com.
8. Data Security
We take your data security seriously and implement appropriate physical, technical, and administrative measures to protect your personal information from unauthorised access, use, or disclosure (e.g., encryption, secure data storage methods) .
9. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our site.
10. Changes to the Privacy Policy
We may update this Privacy Policy from time to time in line with legal or service developments. Any changes will be posted on this page, and where appropriate, we will notify you via email.
11. Complaints
If you have concerns about our handling of your data, you can contact us at stephnutritionandhealthcoach@gmail.com for further advice and support or you can also complain directly to the Information Commissioner’s Office (ICO), which is the supervisory authority for data protection in the UK.
12. Contact Us
For any questions about this Privacy Policy or how we handle your data, please contact us at stephnutritionandhealthcoach@gmail.com.